BARTARTINE MOBILE APP TERMS & CONDITIONS

Bar Tartine SAL herein referred to as Bartartine

By using or reading anything on our mobile application, you therefore agree to all the below terms and conditions. In case you do not agree, you should not use the mobile application.

  1. DEFINITIONS

    1. “App” is a reference to our mobile application where we offer our Products
    2. "Privacy" refers to our policy regarding the collection, use and storage of your personal data
    3. "Products" is a reference to the food we offer on our App
    4. "Services" is a reference to the services we offer through our App
    5. "You", "your" and "you" refer to you, the person who enters this App or any other channel provided by Bartartine for food ordering
    6. "We", "us" and " Bartartine " refers to the business operated and provided by Bartartine on our App
  2. ONLINE DELIVERY SECTION

    1. GENERALITIES

      • No minimum amount applies for every delivery order
      • Some add-ons are charged, please refer back to our app for more details
      • Limitation: for some customization on your order, please contact our delivery center directly
      • In order to maintain high quality of food, certain items are not available for delivery
      • We deliver to the geographical location(s) that are only mentioned in our drop-down address menu
      • We have the right to reject any order due to certain conditions
      • Please insert your detailed location by filling the street, building, floor, company or home
      • Once an order is confirmed and submitted, you have up to 1 (one) minute to cancel the order
      • If the payment method used was online, then we shall not be able to provide any refund
      • A delivery charge of 2000 LBP (Two thousand Lebanese pounds) applies for every delivery order
      • Our Payment Terms are :
        • Cash on delivery
        • Credit card on delivery (Visa or Mastercard)
        • Online credit card (Visa or Mastercard)
        • Redeemable amount
        • E-voucher
        • You can combine any 2 of the above payments methods (excluding cash)
    2. ORDER CUSTOMISATION

      You can customize your order by clicking on the customize feature at the bottom of every item, whereby you can remove/add ingredients, add-ons, sauces and more modifications such as cut in half

    3. ORDER HISTORY AND THE USUAL ORDER

      You can order again without going through the customization process by selecting any of your previous orders from Order History and pressing replicate order (Go For It)

    4. PLACING YOUR ORDER

      Once your order is completed, you can insert instruction in the Delivery details as “missed call when you get here” or “bring change” or “bring a menu” and press on Good to go, and make sure you always fill out the address field that you want to deliver the order to as well as the payment method. You can as well schedule your order by selecting a future date and time

    5. TRACKING YOUR ORDER

      Once your order is submitted, to the main menu, track orders, where you can find your order status with all the details (Started, In Progress, On the wa)

  3. INTELLECTUAL PROPERTY PROTECTION

    The content on our application is strictly for your personal, non-commercial home use only. The logo and all other visual media created is our property and is protected by copyright laws. Modification of any copyright, trademark, or other proprietary notices for any other purpose, violates Bartartine’s intellectual property rights. You fully agree not to modify, reproduce, sell, use, distribute or create any of the available content

  4. DATA COLLECTION

    We gather personal information such as first and last name, address, mobile phone & email address provided by You in order to process any order and to collect feedback presented. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, we imply that you consent to our collecting it and using it for the specific reason of processing your order only Your data is stored on a secure server. To protect your personal information we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

  5. RESTRICTION OF LIABILITY

    You agree that the Bartartine shall not be responsible or liable for any (A) urgent maintenance; and/or (B) computer viruses, system failure or malfunctions and/or, (C) network problems; and/or (D) access delays or access interruptions to the mobile application which may occur in connection with your use of the mobile application; and/or (E) any inaccuracies or omission in mobile application content; or (F) events beyond our reasonable control. We make no representations or warranties that defects or errors will be corrected

  6. Termination of Account

    Bartartine has the right to terminate any account in case of inappropriate behavior, actions and conduct, abuse, generating obscene content, and other activities that tend to violate our terms and conditions

    Changes to our Terms and Conditions will be updated periodically; therefore, we advise you to check it continuously to stay updated with the latest version

This Terms and Conditions will be governed by and shall be construed in accordance with the Lebanese Laws.

You submit all the disputes arising out of or in connection with this Terms and Conditions, to the exclusive jurisdiction of the Lebanese Courts.

This Terms and Conditions form is effective as of April 1st , 2020.

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy (hereinafter referred to as “Statement”) applies to the Bartartine Mobile Ordering Application (hereinafter referred to as “Bartartine App”) which governs data collection and usage. By using the Bartartine App, you consent to the data practices described in this Statement.

Collection of your Personal Information

Bartartine App may collect (i) personally identifiable information, such as your name, postal address, email address, phone number, date of birth and other contact information when you provide that information to us, such as if you register with our App; and (ii) Transaction information, such as product purchased from Bar Tartine SAL, price, method of payment and payment details; and (iii) account information, such as username, password, and other identifiers or credentials used to access Bartartine App. However, Bartartine may gather additional personal or non-personal information in the future.

We may collect information from your mobile device through automated technologies when you use Bartartine App. Automated technologies may include cookies, local shared objects, and web beacons. The information we collect may include your Internet Protocol (IP) address; location; access times; mobile device operating system; type of mobile device; mobile device settings; mobile equipment identifier (MEID) for your mobile device; device and component serial numbers; applications or social media where you share Online Services content.

This information is used for the operation of the Bartartine App service, to maintain quality of the Bartartine App service, and to provide general statistics regarding its use.

Use of your Personal Information

Bartartine collects and uses your personal information to operate its application and deliver the services you have requested.

Bartartine may also use your personally identifiable information to inform you of other products or services available from Bartartine and/or its affiliates and/or subsidiaries. Bartartine may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Bartartine does not sell, rent or lease its customer lists to third party

Bartartine may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Bartartine, and they are required to maintain the confidentiality of your information.

Bartartine will disclose your personal information, without notice, only if required to do so by law or in good faith given that such action is necessary to (i) conform with the edicts of law or comply with legal process served on Bartartine App; (b) protect and defend the rights or property of Bartartine; and (c) act under exigent circumstances to protect the personal safety of users of Bartartine App, or the public.

Security of your Personal Information

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption.

Children under Thirteen

Bartartine does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use Bartartine App.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Bartartine by contacting us here: wecare@bar-tartine.com or +9614720005 ext. 1

Changes to this Statement

Bartartine will occasionally update this Statement to reflect the company’s and customer(s) feedback. Bartartine encourages you to periodically review this Statement to be informed of how Bartartine is protecting your information.

Contact Information

Bartartine welcomes your questions or comments regarding this Statement of Privacy. If you believe that Bartartine has not adhered to this Statement, please contact Bartartine at:

Headquarter Address: La Plaza Center, Block E, 1st Floor, Bsalim

Email Address: : wecare@bar-tartine.com

Telephone number: 04-720005

Effective as of April 1, 2020